Frequently Asked Questions (FAQ) - Pestobazaar

You can reach us through several channels:

• Email: info@pestobazaar.com
• Phone: +91 992 992 9980
• Address: Office. 1104, 11th floor, Ruby Crescent Business Boulevard, Ashok Chakravarti Rd, Kandivali, Ashok Nagar, Kandivali East, Mumbai, Maharashtra 400101.

Our customer service team can assist you with any queries or issues

To place an order on Pestobazaar:

1) Browse Products: Navigate through our product categories or use the search bar to find the items you need.

2) Select Products: Click on the desired product, choose the quantity, and click "Add to Cart."

3) Review Cart: Go to your cart to review your selected items. You can modify quantities or remove items if needed.

4) Checkout: Click "Checkout" to proceed. Enter your shipping information, select your preferred shipping method, and choose a payment method.

5) Payment: Complete the payment process by providing your payment details.

6) Confirmation: Once your order is successfully placed, you will receive an order confirmation email with details of your purchase.

You may modify or cancel your order if it has not yet been shipped. To request a change or cancellation:

• Contact Us Immediately: Email us at info@pestobazaar.com or call us at +91 992 992 9980.
• Provide Details: Include your order number and the specifics of the modification or cancellation request. Once the order has been shipped, modifications or cancellations are not possible, but you can return the product according to our Return Policy.

After your order has been shipped, you will receive a shipping confirmation email containing a tracking number. Use this tracking number to monitor the status of your delivery on the carrier’s website. If you encounter any issues or have questions about your shipment, feel free to contact our customer support team.

We offer several payment methods for your convenience:

• Credit / Debit Cards: Visa, MasterCard, American Express, etc.
• Net Banking: From major banks.
• Digital Wallets: Including Paytm, Google Pay, PhonePe, etc. All transactions are securely processed to protect your financial information.

Yes, we use advanced encryption technology and secure payment gateways to safeguard your payment information during transactions. Our website is compliant with industry standards for online payment security, ensuring that your data remains protected.

Shipping charges depend on the delivery location and the shipping method you choose. During the checkout process, you will be able to view the applicable shipping charges before finalizing your order. We offer various shipping options to accommodate different needs.

Delivery times vary based on your location and the shipping method selected:

• Standard Shipping: Typically takes 7 business days.

We accept returns for products within 7 days of receipt, provided they are in their original, unused condition with all packaging intact. To initiate a return:

• Contact Us: Email us at info@pestobazaar.com or call us at +91 992 992 9980 to request a return authorization.
• Return Instructions: We will provide you with return instructions and a return authorization number.
• Shipping the Return: Package the product securely and send it to the address provided in the return authorization email.

To request a refund:

• Follow Return Process: Ensure that the return process is completed as described in our Return Policy.
• Processing Time: Once we receive and inspect the returned product, refunds will be processed within 7 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable unless the return is due to an error on our part.

• Contact Our Grievance Officer: Reach out to our Grievance Officer at info@pestobazaar.com or +91 992 992 9980. Provide Details: Include relevant information such as your order number, the nature of your complaint, and any supporting documents.
• Resolution Time: We aim to resolve complaints within 3 to 4 business days. If additional time is required, we will keep you informed of the progress.

• Faster Checkout: Save your shipping and payment information for future purchases.
• Order Tracking: Easily track your order status and history.
• Special Offers: Receive updates on promotions and special offers.

If you have forgotten your password:

• Click on “Forgot Password” on the login page.
• Follow Instructions: Enter your registered email address to receive a password reset link.
• Reset Password: Follow the link to create a new password and regain access to your account.