Pestobazaar - Shipping & Cancellation Policy

Last Updated: 2 September 2026

At Pestobazaar, we are committed to providing a convenient, reliable, and transparent shopping experience. This Shipping & Cancellation Policy explains how we process, dispatch, deliver, track, and cancel orders placed through www.pestobazaar.com.

By placing an order on Pestobazaar, you agree to the terms described below.

1. Order Processing & Dispatch

Order Processing

• Orders are generally processed and prepared for dispatch within 24 hours of successful order confirmation/payment verification, subject to product availability and operational conditions.
• Orders placed on Sundays, public holidays, or non-working days may be processed on the next working day.
• Orders requiring additional verification may take longer to process.
• Orders containing multiple products may be dispatched in separate shipments depending on product availability and fulfilment location.
• Products may be dispatched from the most appropriate Pestobazaar fulfilment centre, warehouse, seller, manufacturer, or supplier based on product availability and delivery location.

Important

The 24-hour processing period refers to order processing/dispatch preparation and does not represent the delivery time to the customer.

2. Shipping Charges

Pestobazaar provides shipping benefits based on order value and applicable promotional conditions.

Free Delivery

Free Delivery is available on eligible orders of ₹699/- and above.

Orders Below ₹699/-

For eligible orders below ₹699/-, applicable shipping charges will be displayed during checkout before the order is completed.

Shipping charges may vary depending on:

• Delivery location
• Product weight and dimensions
• Product category
• Seller or fulfilment location
• Courier availability
• Other applicable operational conditions

Pestobazaar reserves the right to change shipping charges and free-delivery conditions from time to time.

3. Delivery Coverage

Pestobazaar delivers to serviceable PIN codes across India, subject to courier and logistics availability.

Delivery availability may vary based on:

• PIN code
• Location
• Product category
• Product size or weight
• Courier serviceability
• Regulatory or transportation restrictions
• Seller/warehouse location

If a particular location is not serviceable, Pestobazaar may contact the customer regarding an alternative delivery arrangement or cancellation/refund, as applicable.

4. Estimated Delivery Time

The estimated delivery time is generally 3-7 business days after dispatch.

However, actual delivery time may vary depending on:

• Delivery location
• Courier partner
• PIN code
• Product availability
• Warehouse/fulfilment centre
• Weather conditions
• Public holidays
• Transportation conditions
• Operational disruptions
• Regulatory restrictions
• Other unforeseen circumstances

The delivery date shown on the website, checkout page, order confirmation, or tracking page is an estimated date and not a guaranteed delivery date.

5. Multiple Shipments

An order containing multiple products may be shipped in more than one package.

This may happen when products:

• Are stored at different fulfilment centres.
• Are supplied by different sellers/manufacturers.
• Have different processing times.
• Require separate packaging or transportation.

Customers may therefore receive different products from the same order on different dates.

Additional shipping charges will not normally be applied merely because an order is split into multiple shipments, unless specifically stated at checkout.

6. Order Tracking

Once an order has been dispatched, Pestobazaar may provide shipment tracking information through:

• Email
• SMS
• WhatsApp
• Pestobazaar account
• Other available communication channels

Customers may also track eligible orders through the "My Orders" section of their Pestobazaar account.

Tracking information is provided by the relevant logistics/courier service and may take some time to update after dispatch.

7. Delivery Attempts

The courier partner may make one or more delivery attempts depending on its operational procedures.

Customers are responsible for:

• Providing the correct delivery address.
• Providing an active phone number.
• Being available to receive the shipment.
• Coordinating with the courier where required.
• Providing any information required for successful delivery.

Customers should not refuse delivery unless there is a genuine issue with the shipment or product.

8. Failed Delivery / RTO

A shipment may be marked as Return to Origin (RTO) when delivery cannot be completed.

Possible reasons include:

• Customer unavailable.
• Incorrect or incomplete address.
• Incorrect PIN code.
• Incorrect or unreachable phone number.
• Customer refusal to accept the shipment.
• Repeated failed delivery attempts.
• Customer not responding to courier calls.
• Delivery location being inaccessible or unserviceable.
• Other courier-related circumstances.

RTO for Prepaid Orders

If a prepaid shipment is returned to Pestobazaar due to circumstances attributable to the customer, such as an incorrect address, refusal, or repeated failed delivery attempts, the refund, if applicable, may be processed after the shipment is received and verified.

Applicable shipping, return-to-origin, or other logistics charges may be deducted from the refundable amount where permitted under the applicable Refund Policy.

RTO for COD Orders

For COD orders, no refund is applicable where no payment has been collected.

Repeated refusal or failed acceptance of COD orders may affect the customer's future COD eligibility.

9. Delivery Delay

Although Pestobazaar and its logistics partners make reasonable efforts to deliver orders within the estimated timeframe, delays may occur.

Delays may result from:

• Heavy rainfall or extreme weather.
• Floods or natural disasters.
• Transportation disruptions.
• Traffic or route restrictions.
• Strikes.
• Public holidays.
• Courier operational issues.
• High shipment volumes.
• Government or regulatory restrictions.
• Remote-area delivery conditions.
• Unforeseen events beyond our reasonable control.

Pestobazaar shall make reasonable efforts to assist customers in tracking delayed shipments.

10. Damaged Package at Delivery

Customers are advised to inspect the package at the time of delivery.

If the outer packaging appears significantly damaged, tampered with, leaking, or otherwise compromised, customers should:

1. Take photographs/videos of the package.
2. Note the issue with the delivery partner, where possible.
3. Contact Pestobazaar customer support as soon as possible.
4. Provide the Order ID and supporting photographs/videos if requested.

Any claim relating to damaged or incorrect products will be reviewed according to the applicable Return & Refund Policy.

11. Shipping of Pest Control Chemicals & Other Products

Pestobazaar offers pest-control chemicals, pesticides, equipment, machines, traps, and related products.

Certain products may be subject to additional transportation, packaging, courier, geographical, or regulatory restrictions.

As a result:

• Certain products may not be deliverable to every PIN code.
• Certain products may require specialized handling or packaging.
• Delivery timelines may differ for certain products.
• Some orders may be shipped separately.
• An order may be cancelled if legal, regulatory, courier, or operational restrictions prevent delivery.

Customers are responsible for ensuring that the purchase and use of any regulated product is lawful at their location.

12. Cash on Delivery (COD)

Pestobazaar offers Cash on Delivery (COD) on eligible orders and serviceable locations.

COD Order Limit

• COD is available for eligible orders up to ₹49,999/-.
• Orders of ₹50,000/- and above are not eligible for COD.
• Orders of ₹50,000/- and above must be paid in full through a prepaid/online payment method available at checkout.

For example:

• Order Value: ₹49,999/- - COD may be available if otherwise eligible.
• Order Value: ₹50,000/- - Prepaid payment is required.

COD availability may also depend on:

• PIN code
• Product type
• Courier availability
• Customer/order history
• Risk or fraud checks
• Delivery location
• Operational restrictions

Pestobazaar may contact customers for COD order verification before dispatch.

13. Cancellation Policy

Customers may request cancellation of an order before the order is handed over to the delivery/courier partner.

Because Pestobazaar generally processes orders quickly, customers are advised to submit cancellation requests as soon as possible.

Recommended Cancellation Window

Customers should ideally request cancellation within 2 hours of placing the order.

However, cancellation is subject to the actual status of the order.

Once an order has been handed over to the delivery partner, cancellation through Pestobazaar may no longer be possible.

14. How to Request Cancellation

To request cancellation, customers should contact Pestobazaar customer support:

Email: support@pestobazaar.com
Phone: +91 992 992 9980

Customers should provide:

• Order ID
• Registered mobile number/email
• Reason for cancellation

A cancellation request will be considered only if the order has not already been handed over to the delivery partner.

Submitting a cancellation request does not automatically guarantee cancellation.

Pestobazaar will confirm whether the cancellation request can be accepted based on the current order status.

15. Cancellation After Dispatch

Once an order has been dispatched or handed over to the delivery partner, it generally cannot be cancelled through the standard cancellation process.

If the customer refuses delivery after dispatch, the shipment may be treated as an RTO.

Any refund arising from an RTO will be handled according to the applicable Return & Refund Policy and the circumstances of the shipment.

16. Cancellation by Pestobazaar

Pestobazaar reserves the right to cancel an order, fully or partially, where necessary due to:

• Product unavailability.
• Inventory errors.
• Incorrect product information.
• Incorrect pricing.
• Payment failure.
• Fraud or suspicious activity.
• Delivery restrictions.
• PIN code non-serviceability.
• Regulatory restrictions.
• Courier restrictions.
• Technical errors.
• Duplicate or suspicious orders.
• Other legitimate operational reasons.

If payment has already been received for an order cancelled by Pestobazaar, the eligible amount will be refunded through the applicable payment method.

17. Refunds for Cancelled Prepaid Orders

If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated to the original payment method or another appropriate method.

Refund processing will generally be initiated within 10 business days after cancellation approval, subject to applicable banking/payment-provider processing timelines.

The actual time taken for the amount to reflect in the customer's account may depend on the customer's bank, card issuer, UPI provider, payment gateway, or other financial institution.

If the refund has been initiated but is not reflected after the applicable processing period, customers should contact Pestobazaar support.

18. COD Cancellation

If a COD order is cancelled before dispatch and no payment has been collected, there is generally no product-payment refund.

However, if the customer has paid any applicable advance amount or other charge, the applicable refund will be processed according to the relevant policy.

Repeated cancellation, refusal, or non-acceptance of COD orders may result in COD restrictions or suspension for the customer's account.

19. Promotional Offers, Coupons & Free Products

Orders may include promotional benefits such as:

• Coupon discounts
• Product discounts
• Value-based offers
• Free products
• Free accessories
• Buy X Get Y offers
• Combo offers
• Other promotional benefits

If an order containing a promotional/free product is cancelled or returned, the promotional benefit may no longer be applicable.

Where required, the free product or promotional item may need to be returned along with the purchased product.

Refunds for orders containing discounts, coupons, free products, or promotional benefits will be calculated according to the applicable offer and Return & Refund Policy.

Coupons and promotional benefits cannot generally be reinstated after cancellation unless specifically approved by Pestobazaar.

20. Changes to Shipping Address

Customers should carefully verify their delivery address before placing an order.

If you need to change your delivery address after placing an order, contact Pestobazaar as soon as possible.

Address changes can only be considered if the order has not yet been processed or dispatched and if the new address is serviceable.

Once an order has been dispatched, the delivery address may generally not be changed through Pestobazaar.

21. Incorrect Customer Information

Pestobazaar is not responsible for delivery failure caused by incorrect information provided by the customer, including:

• Incorrect name.
• Incorrect address.
• Incorrect PIN code.
• Incorrect phone number.
• Incorrect email address.
• Missing apartment/building information.
• Other incomplete delivery information.

Any additional delivery or re-shipping charges arising from incorrect customer information may be applicable.

22. Undelivered or Missing Shipment

If the tracking information indicates that an order has been delivered but the customer has not received it, the customer should contact Pestobazaar customer support as soon as possible.

Pestobazaar may coordinate with the logistics partner to investigate the shipment.

Customers may be required to provide additional information or confirmation to assist with the investigation.

Resolution will depend on the investigation outcome and applicable policies.

23. Policy for Bulk / Wholesale Orders

Bulk and wholesale orders may be subject to different:

• Processing times
• Shipping charges
• Delivery timelines
• Payment requirements
• Cancellation conditions
• Availability conditions

Customers placing bulk or wholesale orders may be provided with specific commercial terms separately.

Where specific terms are agreed for a bulk/wholesale order, those terms will apply to that order.

24. Free Delivery & Promotional Shipping Conditions

The ₹699 free-delivery threshold may not automatically apply to every product, location, seller, or promotional campaign.

Special shipping conditions may apply to:

• Heavy or oversized products.
• Certain chemicals or regulated products.
• Remote or difficult-to-service locations.
• Special seller products.
• Bulk/wholesale orders.
• Promotional campaigns.
• Other products or orders specifically identified at checkout.

The final shipping charge or free-delivery eligibility displayed at checkout will apply to the order.

25. Policy Updates

Pestobazaar may modify or update this Shipping & Cancellation Policy from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

The policy applicable to an order will generally be the policy in effect at the time the order is placed, subject to applicable law and specific order terms.

26. Contact Us

For questions regarding shipping, delivery, order cancellation, tracking, or related issues, please contact:

Pestobazaar
Email: support@pestobazaar.com
Phone: +91 992 992 9980
Website: www.pestobazaar.com

Please keep your Order ID ready when contacting customer support.

Quick Reference

Note: Delivery timelines, shipping charges, COD availability, promotional benefits, and cancellation eligibility may vary based on product, location, order value, seller, courier availability, regulatory requirements, and other applicable conditions.