Pestobazaar Return & Refund Policy

At Pestobazaar, your convenience is our priority. If for any reason you're not completely happy with your purchase, we're here to help. Please take a moment to read through our returns and refunds policy to understand how we can best assist you.

1. Return Policy

We offer a 2-day return policy, meaning you have 48 hours from the date of delivery to request a return.

Return Eligibility

To be eligible for a return, the item must:

Be unused, unworn, and in its original packaging with all tags intact.
Be in the same condition as when you received it.
Be accompanied by the original receipt or proof of purchase.

2. How to Initiate a Return

To request a return, follow these steps:

1. Log in to your account and go to the "My Orders" section.
2. Locate the order you wish to return and click "View Order."
3. Click the "Request Return" button.
4. Provide a brief explanation of the issue.
5. Upload clear photos and videos, including an unboxing video, showing the issue.
6. Click "Submit" to complete your return request.

Important: Returns will only be accepted if the return request is approved in advance. Do not send items back without approval.

Once approved, a pickup will be scheduled automatically at your delivery address.

For assistance, contact our support team at support@pestobazaar.com

3. Shipping Charges

Orders below ₹599: Standard shipping charges will apply.
Orders of ₹599 or above: Delivery is free of charge.

4. Refunds for Delivery-Related Issues

We understand delivery issues can occur and have a fair refund policy in such cases:

a. Multiple Delivery Attempts (Customer Unavailable)

If the courier makes multiple failed attempts and the order is returned (RTO – Return to Origin), a refund will be issued, excluding shipping charges.

b. Courier Errors (No Attempt, Lost, or Cancelled Shipments)

If your shipment is returned, lost, or cancelled due to courier issues without any delivery attempt, a full refund, including shipping charges, will be issued.

c. Order Rejected at Delivery

If you reject the order at delivery, a refund will be processed once the item is returned to us. However, shipping charges will be deducted from your refund.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is:

Damaged
Defective
Incorrect

Photos and videos clearly showing the issue
Order details and an unboxing video

We will assess the issue and provide a suitable resolution (refund, replacement, or other).

6. Non-Returnable Items

The following items cannot be returned:

Perishable goods (e.g., food, flowers, plants)
Personalized or made-to-order items
Pest control products (e.g., anti-roach gels, sprays)
Hazardous materials, chemicals, flammable items
Sale or clearance items
Gift cards

If you're unsure whether your item qualifies, contact us at support@pestobazaar.com

7. Exchanges

We do not offer direct exchanges.

To get a replacement:

Initiate a return (if eligible)
Once your return is approved, place a new order for the desired item

8. Order Cancellations

Orders can only be cancelled before dispatch.

How to Cancel:

Email: support@pestobazaar.com
Call: +91 992 992 9980

Orders are usually dispatched within 24 hours. To ensure cancellation, please contact us within 2 hours of placing the order.

If the order is prepaid, your refund will be processed as per our refund policy.

9. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, refunds will be processed to your original payment method within 10 business days.
It may take additional time for your bank or card provider to reflect the refund.

If you haven’t received your refund within 15 business days of approval, contact us at support@pestobazaar.com

10. Contact Us

We're here to help! Reach out to us:

   Email: support@pestobazaar.com
   Phone: +91 992 992 9980
   Website: www.pestobazaar.com

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